Rich Gouette
207-713-5084
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Application/System support,
administration,distribution,repackaging,
data/string
manipulation
IT EXPERIENCE
Programmer/Analyst, 1998- Present
Same as below
Waldo
System Analyst 8/2006-10/2006
assist in CITRIX configuration of TIGER EMS System
Perform Analyst functions as
needed
Programmer/Analyst, 1998-8/2006
Provide multiple levels of support for the Windows / Novell user community at MMC
Provide software support for various hospital applications
Develop tools for various IT functions such as text/data/file manipulation
Manage projects assigned, and maintain records accordingly
Work with various departments to establish and maintain a common desktop environment
Use various management/development tools to distribute various clinical and
Non-clinical applications across the enterprise
Test and install various software packages
Develop/implement ZENWorks Policy for workstation management
Configure application objects in NDS, manage user rights
Develop remote software distribution plan
EDM Inc.
Systems Administrator, 1998-1998
Administer the computer system: oversee all system functions
Provide software/network support(Win 2000/TCP/IP/peripherals)
Develop an access database (97)
Fabricate cabling as needed (Ethernet CAT5)
Vanstar Corp.
Senior Field Engineer, 1996-1998
Provide 2nd tier support for the helpdesk
Perform desktop troubleshooting/support for Macintosh and PC: desktop/laptops
Emphasis on software support as well as network connectivity
Supported platforms include: Win31, 95 and NT
Macintosh OS 7.X-8.0
Coastal
Computer Technician, 1995-1996
Provide customer support
throughout the greater
Repair/upgrade various Macintosh and IBM compatible computers and peripherals
Perform bench repairs and work the front counter as well as maintain a van service route
Train new technicians
Hardware Implementation, 1992-1995
Install various UNIX midrange CPU systems and associated peripherals
Install and configure modems, multiplexors, and printers
Connect remote sites to host
system
United States Navy, 1986-1992
Assigned to the avionics department
Perform routine and preventative maintenance
Perform Quality Analysis inspections
Troubleshoot and maintain aircraft weapons systems
Sentillion SSO Primer: Writing and Supporting Bridglets for SingleSignOn(2005)
Course completion: Repackaging and Migration using AdminStudio 5.5 (2004)
Course completion: Implementing Windows 2000 (MMC custom class) (2002)
Course completion: Implementing Windows 2000 (2001)
Course completion: Novell 4.11 CNA, Certification Awarded (1999)
Course completion: Windows NT Core Technologies (1998)
Course completion: Compaq Certification (1996)
Course completion: Novell 3.X CNA class (1996)
Diploma,
Diploma, Electronics Technology Years Attended (1988-1989)
C.I.E.
Journeymen Certificate (1990) National apprenticeship program
SKILLS / ACCOMPLISHMENTS
Experienced in a variety of software packages, such as Microsoft Office products, communication products, Internet applications/browsers/utilities. Installshield Admin Studio and repackaging. Entry/Mid level MS Access development, Winbatch, Microsoft SMS, SQL, Visual Basic.NET, Linux. Able to support/train users at all levels of computer literacy.
Packaged and deployed several key applications at Maine Medical Center (MMC), such as OfficeXP, SCM, Voyager, misc. patches/updates, etc.
Configured two difficult applications to run successfully in a CITRIX environment at MMC.
Established remote application distribution methodology at MMC.
Developed a Peer review database for departmental use.
Participated in
Application/System support: I am frequently called upon to provide assistance/support for various applications that are
Used at
Distribution/Repackaging: I use Installshield admin Studio Professional to repackage various vended applications that require distribution to our end users workstations. I will either end up with an MSI, or a stand alone Executable. the distribution can take many forms. I configure ZENWorks application objects, and either force run them, place on a users menu, or schedule them. Also, I am able to push out items silently using winbatch, when a more customized solution is required.
Data/string manipulation: I use Winbatch frequently to do all manner of text/data manipulation. An example might be where I'm asked to compare say, a .txt file with a .csv file: extract a bit of data from one, compare it with a value in the other & replace where needed.
Or , a registry value is needing to be written to certain workstations across the domain, and it needs to happen quickly: so I will build a script to do this and provide a .CSV report of machines affected.
I can create arrays, create GUI interfaces to the scripts, prompt for user input, launch exe's, CMD's, .BAT files using alternate credentials(useful for locked environments).
Scripts of significance:
∆ DirXML: This gem looks at an eDirectory userlist and then as it looks through a Windows domain userlist(traversing OU's) , if it finds a matching username(network username), it Deletes a sub-attribute of DirXML-Associations attribute.
∆ iPrint: This converts Netware printers to iPrint(keeping the default)
∆ SCM Switcher: This allows users to switch environments within SCM to Dev, Training, Prod etc
∆ OneStaff Switcher: This allows users to switch OneStaff environments(locally installed)
∆ WorkstationInfo: This is a multipurpose utility to provide machine info, as well as launch applications
∆ PG: This guy is used by the install team after a PC is ghosted to set a number of PostGhost items:
and it allows users to see a history of PC's that have been imaged.
∆ VISICU Pings: This guy brings up a list of rooms with VISICU servers & selectively does a ping;
a great timesaving troubleshooting tool)
∆ WORx CITRIX: This script front-ends the Pharmacy Application WORx. to run via CITRIX.
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